Frequently Asked Questions

1. How long will it take for a wallet to be complete?

5 to 7 business days for design and construction. Standard ground shipping will apply immediately after. 

2. What is your return policy?

We accept returns on unused, pre-made items within 14 days of delivery. Unfortunately, custom orders cannot be returned unless there is a defect.

3. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor your package's progress.

4. Do you ship internationally?

Yes, we offer international shipping. Additional fees and delivery times may apply depending on your location.

5. Can I make changes to my custom order after submitting it?

Minor changes may be possible if requested within 48 hours of submission. Please contact us directly to discuss your request.

6. What types of leather do you use?

We only use premium, full grain, ethically sourced leathers known for their durability and beauty. Each hide is selected with care to ensure your product will age gracefully and stand the test of time.

7. What makes Montel so unique?

Each Montel product is handcrafted to reflect Louisiana's cultural heritage, blending timeless elegance, authenticity, and unparalleled quality. When you purchase from Montel, you're not just buying a product, you're investing in the cultural legacy of Louisiana.